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Ambiguity is a loss of any sensitivity to the distinction between genuine understanding and superficial chatter.

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Ambiguity is a form of inauthenticity (structured temporally by the present) characterized by the inability to tell what is idle talk or mere curiosity, and what is indeed deep.

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Bureaucracy is the only remaining contact with the dimension of the divine; its impenetrable omnipotence and very purposelessness harbors divine enjoyment.

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Bureaucracy is the art of making the possible impossible.

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Complexity is the mother of reinvention

Things That Increase Friction

15 concepts in this pillow book.