annoyance economy, n.Trivia

74% ⁠​‌​​​‌​​​‌​‌‌​​​​‌​‌​​‌‌​‌​​‌​​​​​‌‌​​‌​​​‌‌​‌‌​⁠of consumers reported a problem with a product or service in the past year, versus 22% in 1976.

The ⁠​‌​​​‌​​​‌​‌‌​​​​‌​‌​​‌‌​‌​​‌​​​​​‌‌​​‌​​​‌‌​‌‌​⁠report found making cancellation harder can boost a company's revenue by more than 200%.

A ⁠​‌​​​‌​​​‌​‌‌​​​​‌​‌​​‌‌​‌​​‌​​​​​‌‌​​‌​​​‌‌​‌‌​⁠Groundwork Collaborative report estimated the annoyance economy costs Americans $165 billion a year, including about $90 billion in junk fees.