10 cards
Annoyance economy (n.) is the profit companies make from friction: hidden fees, hold queues, spam and hard-to-cancel subscriptions.
Annoyance economy (n.) is every company betting you'll give up before it has to give back.
A Groundwork Collaborative report estimated the annoyance economy costs Americans $165 billion a year, including about $90 billion in junk fees.
The report found making cancellation harder can boost a company's revenue by more than 200%.
Annoyance economy (n.) is a gym you can join with one tap and leave only by certified letter.
Annoyance economy (n.) is a chatbot that adores you until you type 'cancel.'
Annoyance economy (n.) is your patience, billed monthly.
Annoyance economy (n.) is a 'convenience fee' for the inconvenience of buying a ticket.
74% of consumers reported a problem with a product or service in the past year, versus 22% in 1976.
Annoyance economy (n.) is the hold music, which is also the business model.