The Customer is the only boss. He can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Customer is a species that usually appears in large quantities the moment before you leave work or have a break.
The Customer is rarely right. And that is why one must seize the control of the circumstance and dominate every last detail to guarantee that one is going to have a far better time than they ever would have had if they tried to control it themselves.
The Dog , when washed, never scratches, like cats, but just becomes very sad and tries to figure out what it did wrong.
A Dog is a funny animal — you can say any foolish thing to it, and it'll give you a look that says, "My God, you're right! I never would've thought of that!"
An Employee is to be trusted — If you suspect a man, don't employ him; if you employ him, don't suspect him.
An Employee is best chosen for loyalty — an ounce of loyalty is worth a pound of cleverness.
An Employee is not family — referring to them as such is the corporate equivalent to telling a prostitute you love her.
14 concepts in this pillow book.